Hours: Monday - Friday 9am - 5pm      Weekends & Public Holidays - Closed
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Terms & Conditions

These Terms and Conditions govern all supply of goods and services by Wild About Eve to you, the purchaser, including your use of the website at www.wildabouteve.nz. They are effective from 1st August 2020. and will replace all earlier Wild About Eve terms of trade and any conditions contained in any past document used.

We reserve the right to change these terms of trade. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you must have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and supply

All orders are subject to availability. If for any reason a product is not available, we will endeavour to notify the non-availability on our online shop.

As each design is unique, the order placed may vary due to seasonal availability, and accesibility of products used.

Every effort will be made to produce a design similar to what is advertised, but Wild About Eve reserves the right to design license, and to substitute a product of equivalent value, while ensuring the design elements of size, style, balance and colour are achieved. All plant material pictured are an indication of colour and style and may vary due to the nature of the product.

Where a particular decorative item is unavailable, such as a crate, vase, or basket, a similar one of equal or greater value will be substituted.

All prices are in New Zealand Dollar. We reserve the right to change the prices from time to time. The price displayed on the Wild About Eve at the time of your order, will be the price you are charged.

An invoice will be emailed to you at the email address you supply when you place your order.

You are responsible for ensuring that your contact details are correct.

Payment options

We accept internet banking, Visa and MasterCard.

Shipping and delivery

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

Shipping is calculated once you have entered your shipping details.

Once a product has been made, you will receive an email/invoice letting you know the date of dispatch. If there are any delays due to product availability, you will be notified. Your order should then arrive on same-day delivery service within local area, or the following day for areas outside local delivery.

In the unlikely event that the product is not received, you are to contact Wild About Eve on the day your order should have arrived, so the order can be investigated.

It is your responsibility to make sure the delivery address is correct at the time of order. If an incorrect delivery address is provided, we will arrange for the order to be re-delivered, at your expense.

If you, or the recipient is not at the location at the time of delivery, the order will be left at the address in the safest place possible. If a driver is prevented from getting to the front door because of a locked gate or other restriction, and is unable to leave the order in a safe place, the product will be brought back to our store and will incur a second delivery fee.

It is recommended that you note any specific delivery requirements in the appropriate field on the order form.

Returns and Refunds

Wild About Eve is committed to providing quality products to our customers. Please note because the Living Gifts, Wild Design, and Made to Order products and Terrariums are perishable, we are unable to provide a refund if you change your mind about a particular purchase, so please choose carefully.

Every attempt is made to ensure the product is carefully and safely packaged, along with appropriate signage to the courier company that it is a fragile and perishable product. If the goods such as the Terrarium Jar are faulty on delivery, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.


If you choose to cancel your order, you must do so within 24 hours of your order placement. Wild About Eve will fully refund back to your credit card, the amount of the order less a $10.00 administration fee. A refund requested on the day of dispatch may not be refunded if it has already been processed.

Liability Limitation

Where you acquire goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.wildabouteve.nz

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.

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